Q: How do I contact you?
A: The best way in get in contact with us is to e-mail us at info@cactusmafia.com, but you can also message us on Facebook if you prefer.
Q: When do you ship?
A: We ship 3 times a week, so the majority of our orders go out in 1-3 business days.
Q: Do you have a store?
A: We do! We are located at 8339 Kennedy Rd Unit 2622, Markham, ON, L3R 5T5.
Q: Can I place an order online and pick it up in store?
A: Absolutely! Just pick the “Pick up in store” option at checkout. Please note if an order is not picked up within 30 days of purchase we reserve the right to cancel and refund the order.
Q: Can I place an order online and pick it up at a convention?
A: Absolutely! Just pick the “Pick up at (convention name)” option at checkout. If you don’t see a convention listed it probably means we won’t be vending there.
Q: Where do you ship from?
A: We are located in Markham, Ontario.
Q: Where can you ship to?
A: We ship the wigs within Canada only, and everything else worldwide. If you would like a wig and you are located outside of Canada please check out www.thefivewitswigs.com.
Q: How long does it take to ship within the Canada?
A: It depends on your location, but generally orders within the GTA only take 1-3 business days in shipment, within Ontario is 3-5 business days, and other provinces can vary from 4-10 business days. If you’d like an estimate for your location please feel free to email us.
Q: How do I add a note about my order?
A: There’s a textbox that appears during checkout titled ‘Order Notes’- just add your questions, comments or concerns there!
Q: Can I track my order?
A: With the exception of Economy shipping (only available for buttons) all shipment with Canada and to the United States can be tracked and your tracking details will be added to your order page and sent to you once your order has been shipped. Most orders going outside of Canada or the United States include tracking but if you want to be sure please contact us before you place an order and we can confirm if tracking is available to your country.
Q: What are the wigs made out of?
A: They are made from high quality heat-resistant fiber called hiperlon. This fiber is as soft and natural looking as the kanekalon that many other cosplay wigs are made of, but it also can be styled with heat tools such as straighteners, curlers, and blow dryers.
Q: What size are the wigs?
A: They are one size fits most. There are adjustable straps at the back of all the wigs to make them fit on bigger or smaller heads, and the cap is pretty stretchy. We test them on a model with a 23″ head circumference and waist-length (but thin) hair. If your head is quite large or you have a lot of thick hair we suggest completely unfastening the adjustable straps for the largest possible size.
Q: Are these wigs heat-resistant? Can I use styling tools on them?
A: Yes! We’ve styled them with regular hair styling tools- straighteners and curlers bought from any old beauty supply store or drugstore work just fine, you don’t need to shell out for anything fancy. The wigs’ fibers have withstood up to 350° Fahrenheit (180° Celsius), but lower than that is both safer and will style them just fine. Start with a low setting and then raise it until you find which setting works best. Also, y’know, don’t throw your wigs into bonfires, furnaces, volcanic cracks of doom, etc. They’re heat-resistant, not fire-proof.
Q: How do I wash my wig?
A: You shouldn’t have to wash it very often, and the more you wash it the faster it will wear out. When you do need to wash it, you can use ordinary gentle shampoo (tear-free kinds) or wig shampoo. Wash it in the sink with lukewarm water and then rinse it off. Put it to dry on a wig head if you have one. If not, bunch up some towels in the shape of a head and put the wig on that. Never brush or comb it while wet. Once it’s dry you can brush and style it.
Q: What can I use to style my wig?
A: You can use straighteners or curlers because the wig fibers are heat resistant. Hairspray works great for making soft spikes or getting little spoinks. Many of our customers use hair glue, such as Got2B Glued, for stiff spiky styles like Roxas and Sora. Don’t use hair wax- it will never come out. Hairspray washes out just fine if you don’t like how it turned out. Because our wigs are so thick, many of them style well using just your fingers.
Q: How do I fix my tangled long wig?
A: All long wigs will tangle, just like ordinary long hair. Try to untangle it first with your fingers, gently. Then use a wide-toothed comb, starting at the ends and slowly working up the length of the wig- again, gently. Vigorous brushing with a wire brush will eventually fray the ends of the wig and will pull out some of the fibers, so avoid using a brush, and be very gentle even with your wide-toothed comb. Wig conditioner can help your wig stay nice, as can wig detangler. Follow the directions on the bottle. When you aren’t wearing the wig, store it neatly in the bag, wrapped in the black net just like it was when you bought it, or store it on a wig head.
Q: Can you get me a floor-length wig?
A: Most cosplayers agree that for characters who are shown with floor-length hair, a wig that goes down about to your thighs will give a similar enough impression without the hassle. The longer a wig is, the heavier it is, and the more likely it is to want to slide off your head or give you a headache. Also, the longer it is, the worse it will tangle. We suggest getting wigs that are 40-50 inches long rather than going all the way to the floor, unless you intend to wear the wig only for a single photoshoot and then take it off again.
Q: Can I pay you to style my wig?
A: We do not ship custom styled wigs, but at some conventions we do have stylist on hand to help you out. Their rates and availability vary, so if you would like to know if they’ll be at a certain con and what the price would be to have one of our wigs styled please do email us.
Q: Can I request a wig for this character?
A: We welcome wig suggestions! We love a challenge. But we can’t fulfill them all. To suggest a new style, please send us an email with the character’s name and series, along with your favourite screenshots or art of them so we know exactly the sort of style and colour you have in mind. If the wig style you’re after works for more than one character, we’re more likely to carry it, so mention if you know any other characters it works for. If we decide to carry a new style and are able to get it made, it’ll take about 8 weeks to get in in stock, so it’s not an ideal process for a cosplay you’re going to make next month.
If the wig you’re requesting is very like a style we already have in stock, go ahead and request it, but understand that if it’s a minor step away from something we already carry (i.e. with shorter bangs, ½ inch shorter all round, dyed one shade darker) we will probably refer you to a wig stylist, and be unable to carry a new redundant style.
Q: Are you going to be at this convention?
A: If you click on the “Conventions & Events” tab on our main menu you’ll see a list of all our upcoming events for the year. We do occasionally add to this list as the year goes on so it doesn’t hurt to check back now and again.
Q: Is this wig in stock?
A: If there’s a “Add To Cart” button then, yes, it’s in stock and can be ordered. If it’s out of stock, there will be a button saying “Read More”.
Q: The wig I need is out of stock! When will you have it again?
A: We normally restock within 10-12 weeks. Due to the pandemic we’re experiencing longer than normal restock times so it could be longer. You can also enter your email on the pages for individual wigs, and you will be emailed once it’s back in stock.
Q: Can I return the wig if it doesn’t work out?
A: Due to sanitary reasons, we do not accept returns on any wigs. We also do not accept returns on any custom made items. All other items can be returned, but the customer must pay the return shipping. Your original shipping cost will not be refunded, only the item cost.
Q: What are the strings on the ponytail wig clips for? Can I cut them off?
A: The strings are elastic laces that hold the ponytail’s hair onto the claw clip. If the claw clip should ever break, you can loosen the strings, slide the wig fibers off the clip and onto a new clip. To make the strings not show when you wear the wig, tie them in a bow and tuck them inside the clip. You can cut the tips a little bit shorter, but don’t cut the strings entirely off.
Q: What happened to this wig style? I had it bookmarked but the whole page is gone!
A: That probably means that the wig is discontinued, and we’ve taken down its page and will not restock it. We reserve the right to discontinue wigs at any time, though we pretty much always wait until a wig sells totally out of stock to do so.
Q: Why did you change this product’s price?
A: We reserve the right to change prices on the website at any time- we don’t usually though!